Shipping policy

All orders are processed within 1- 4 business days (excluding weekends and holidays) after receiving your order confirmation email. Your item will be sent within 24 hours of processing provided the item is in stock. In rare instances there may be delays due to the carrier facing high delivery volumes or due to weather related delays (both outside of The Vitality Base team's control).

Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For all New Zealand orders we offer free tracked shipping on all orders over 95NZD

In-store pickup

You can skip the shipping fees with free local pickup at our Tauranga office (Be Vital Chiropractic - 16 Bethlehem Road, Bethlehem). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days provided the item is in stock. We will notify you by email when your order is ready for collection along with pick up instructions. Should you wish to pick up your order on the same day you will need to contact our office by phone or email for confirmation that your items are available for same day pick up.

Our in-store pickup hours for our Bethlehem office are:

Please have your order confirmation email with you when you come to collect your order.

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if you change your mind about a product provided the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. For more information regarding returns please visit our refund policy.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@vitalitybase.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

In the event that you did not receive your package as expected, please email us as soon as possible with your order number and explain that your package is missing. Once we receive your email we will seek confirmation of delivery from the carrier. In such an event that the item is missing despite there being proof from the carrier of the item's delivery to your address, the package will be deemed to be stolen. In the event a package is deemed to be stolen, we accept no responsibility for reimbursement or replacement of the stolen package. In such an instance it is advisable to contact the police to report the missing item. We also recommend that you request signature required shipping for your next purchase with us, this is an additional cost but will protect you should your parcel go missing again. Another option is to have your order delivered to an alternative address when theft is less likely i.e. work address. In the unlikely and unfortunate instance where a package has been stolen, we will assess if there is a way we can be of help in supplying a replacement at a discounted price in an effort minimise the financial cost of such an event for the customer.

If you have any further questions, please don't hesitate to contact us at contact@vitalitybase.co.nz.